India's Public Grievance Portal (CPGRAMS)
CPGRAMS is the one place a citizen can complain to any arm of the Union or a State government and be told, on the record, what happened next. Standing for the Centralised Public Grievance Redress and Monitoring System, it now carries roughly 27 lakh grievances a year against about 3.01 lakh in 2014, and the average time a Central Ministry takes to dispose of one has fallen from 157 days to 14. An AI voice chatbot, Samadhan Didi, went live on 30 May 2026 so that a complaint can be spoken rather than typed.
- CPGRAMS
- public grievance redressal
- DARPG
- Samadhan Didi
- Grievance Redressal Assessment and Index
- Sevottam
- BHASHINI
- NextGen CPGRAMS
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